Demystifying Customer Service for Law Firm Owners with John Strohmeyer
Description
This week, customer service expert John Strohmeyer joins Melissa for a discussion about the importance of having seamless processes before you aim for the "above and beyond" as far as service goes.
1. Check out John's podcast: Five Star Counsel
2. Learn more about John Strohmeyer.
3. Don't know about Joshie? Check out the story of the lost giraffe that was returned with pizazz here.
4. Learn about Zappos' longest customer service call to date.
5. To learn more about Mastery Group, go to: velocitywork.com/join
Transcript
Latest pods
Impact Audit: Measuring the Ripple Effect of Your Law Firm
Discover how to measure your law firm’s ripple effect and evaluate its true health with an impact audit.
Breaking Down Your Law Firm’s Revenue Goal: A Clear Path to Success
Learn how to break down your revenue goals into actionable steps for your law firm’s success.
Hiring from Desperation: What You Should Do before You Hire
Avoid hiring from desperation. Learn what to do before you hire so your law firm grows wisely.
Tax Strategy: Proactive Planning with Tax Attorney Megan Robin
Learn proactive tax strategies for law firm owners with tax attorney Megan Robin.
Learning and Implementing AI: Practical Steps for Law Firms with Ernie Svenson
Ernie Svenson shares practical steps for law firm owners to implement AI tools effectively.
The Future of Law: AI, Innovation, and What It Means for Your Firm with Ernie Svenson
Explore how AI, automation, and legal tech are shaping the future of law with Ernie Svenson.
Join like-minded law firm owners
Transform your firm, starting today
Velocity Work is a business consultancy exclusively focused on law firm owners. We specialize in strategic planning, operational clarity, and performance accountability.
Our initial consult call is free, empowering and zero-pressure.