Demystifying Customer Service for Law Firm Owners with John Strohmeyer
Description
This week, customer service expert John Strohmeyer joins Melissa for a discussion about the importance of having seamless processes before you aim for the "above and beyond" as far as service goes.
1. Check out John's podcast: Five Star Counsel
2. Learn more about John Strohmeyer.
3. Don't know about Joshie? Check out the story of the lost giraffe that was returned with pizazz here.
4. Learn about Zappos' longest customer service call to date.
5. To learn more about Mastery Group, go to: velocitywork.com/join
Transcript
Latest pods
How Market Volatility Affects Your Investment Portfolio with Megan Robin
Learn how market volatility impacts your investment portfolio and the steps you can take to optimize it with tax attorney Megan Robin.
Pre-Decision Clarity vs. Post-Decision Discipline: Why Honoring Decisions is What Creates Momentum
Melissa explores why second guessing decisions drains energy in law firms and how honoring decisions creates momentum.
How the 2025 Trump Tax Bill Changes Impact Law Firm Owners with Megan Robin
Tax expert Megan Robin breaks down key 2025 Trump Tax Bill changes and how they impact law firm owners’ tax strategies, including QBI and deductions.
Goals vs. Rocks: The Foundation of Strategic Planning
Set clear goals and choose the right rocks to drive real law firm growth.
What Determines Your Law Firm’s Value with Michael DiGennaro
Learn what determines your law firm’s sale price from a law firm transactions expert.
What You Need to Know Before Selling Your Law Firm with Michael DiGennaro
Michael DiGennaro shares what law firm owners need to know before selling their practice.
Join like-minded law firm owners
Transform your firm, starting today
Velocity Work is a business consultancy exclusively focused on law firm owners. We specialize in strategic planning, operational clarity, and performance accountability.
Our initial consult call is free, empowering and zero-pressure.