Stop Immediately Answering Things
Description
Great customer service does NOT mean being available 24/7. This week, Melissa explains how to create a system to deal with the needs of other people as they come up.
Transcript
Latest pods
Flipping the Script: Actively Hunt for Disconfirming Evidence
Learn a practical framework to break free from limiting beliefs by actively hunting for disconfirming evidence.
Bonuses and Incentives Mini-Series Wrap-Up
Learn five key clarifications that will help you design incentives that create genuine win-win scenarios for your team members and your firm in this wrap-up of the bonuses and incentives mini-series.
Creating a Sustainable Group Bonus Structure for Your Law Firm
Learn how to create a sustainable group bonus structure for your law firm based on profit after owner distributions and taxes.
Build Win-Win Bonus Structures That Motivate without Overpaying
How to create fair bonus structures while keeping your business healthy and your team motivated.
Incentives: What Works, What Fails, and Why It’s Never One-Size-Fits-All
How to determine if an incentive structure is healthy for your firm.
Mental Traps That Keep You Stuck
Learn how to identify the mental traps that keep you stuck and how to reframe your thought patterns for growth.
Our members are from all over North America
Let's explore working together
We have solutions targeted to every phase of growth.