Stop Immediately Answering Things
Description
Great customer service does NOT mean being available 24/7. This week, Melissa explains how to create a system to deal with the needs of other people as they come up.
Transcript
Latest pods
Stop Over-Indexing: Finding Steady Leadership in the Highs and Lows
Learn how to stay emotionally steady as a leader by avoiding the extremes of over-indexing on good or bad news.
Mindset ROI: Positivity vs Negativity
Learn practical strategies for auditing your mental inputs, choosing productive thought patterns, and creating a culture that drives growth.
Rewrite Your Soundtrack: Lead Your Firm with the Right Mindset
Learn how to identify the "broken soundtracks" playing on repeat in your mind and create new thought patterns.
Transform Team Resistance into Valuable Business Data
Learn to shift from taking team feedback personally to viewing it as valuable data.
Intentional Delays: How to Make Wise Choices That Boost Productivity
Learn how to distinguish between virtuous procrastination and sagacious delay in your daily decision-making.
Expense versus Investment Thinking: Tools That Support Performance
Learn how to make calculated, intentional decisions about tools for your business.
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