Top-notch Customer Service + Cutting Edge Technology with Maddy Martin, Head of Growth and Education at Smith.ai
![The Law Firm Owner Podcast from Velocity Work](https://cdn.prod.website-files.com/65fe53a3bf27147c2010af2c/6685dafad29189a265848330_62cec487570f8c094720fd53_TLFOP%20pod-cover-500.jpg)
Description
How can potential clients know how awesome you are, if you don't pick up the phone? Well, they can't. This week, Melissa and Maddy Martin show how embracing a virtual receptionist can save you time, give you important data, and also get you more clients!
Check out our Masterclass: How to Trade Being Busy for Actual Results. Listen to Episode 38 with Ernie Svenson. Get to know Maddy and Smith.ai Check out the 2019 Clio Report. If you are interested in getting started with Smith.ai, you can use the code VELOCITY100 for $100 off your first month. If you mention the code SMITHCOVID19 during signup, you can increase the discount to $140 (value of one month of service for calls and for chats), plus free "white-glove setup" of the 24/7 chatbot. Visit the website, email hello@smith.ai, or call 650-727-6484 for more!
Transcript
Latest pods
![](https://cdn.prod.website-files.com/6685de096303b030d3a446d4/66916209c32c13faf1ddc077_62cec487570f8c094720fd53_TLFOP%20pod-cover-500.jpg)
Raising a Glass to Progress: Updates and Celebrations with Giselle Urbina
Velocity Work has a few exciting updates to announce!
![](https://cdn.prod.website-files.com/6685de096303b030d3a446d4/66916209c32c13faf1ddc077_62cec487570f8c094720fd53_TLFOP%20pod-cover-500.jpg)
Structure vs Flexibility: Your Approach Matters
Why you must lead your firm with structure, focus, and discipline.
![](https://cdn.prod.website-files.com/6685de096303b030d3a446d4/66904e7268c43996e0f21f9a_62bf2056c4911decc20fedaa_TLFOP%2520pod-cover-500.jpeg)
How Your Business Can Fund Your Dreams
3 considerations you must work with to figure out how your business can fund your dreams.
![](https://cdn.prod.website-files.com/6685de096303b030d3a446d4/66904e7268c43996e0f21f9a_62bf2056c4911decc20fedaa_TLFOP%2520pod-cover-500.jpeg)
Hiring: The Smartest Way to Build Your Team
Melissa’s recommendations for anyone who is billing hourly and wants to hire help.
![](https://cdn.prod.website-files.com/6685de096303b030d3a446d4/66916209c32c13faf1ddc077_62cec487570f8c094720fd53_TLFOP%20pod-cover-500.jpg)
Don’t Get Scammed: Numbers Are Your Roadmap, Not Coaching
Why you should not be paying thousands of dollars in coaching programs if you don’t know your business’s numbers.
Our members are from all over North America
Let's explore working together
Book a call to learn more, or join the waitlist for our next enrollment window.