Client Services Associate

⛰️ (Denver-based, Hybrid Role)

Join a team that works smart and builds with intention.

We’re Velocity Work, and we’re on a mission to help law firm owners build thriving firms and lives they love. Our company is known for game-changing support, high integrity, and precision in everything we do.

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Overview

Join our Client Services team to deliver a world-class experience for law firm owners investing in strategic growth. The team strives to know every client inside and out – and we need you to match that intensity.

This is a high-stakes, client-facing role where you'll be in the room during multi-day strategic planning retreats, supporting our lead facilitator in real-time while managing every operational detail before, during, and after.

This isn't a desk job. It's on-your-feet work that demands you know where everything is, anticipate needs, and execute flawlessly under pressure.

If you squint you’ll see a lot of inspiration from customer-first standards held by Four Seasons, Ritz Carlton, or Michelin Star Restaurants.

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The Reality of the Role

You'll be supporting in-person strategic planning retreats – full-day and multi-day sessions where clients are making critical decisions about their businesses. During these sessions:

You're in the room, adjusting financial projections and datasheets, adjusting presentations on the fly, and troubleshooting data issues in real-time
You need to locate any client document, metric, or historical decision within minutes – no fumbling, no delays
You're reading the room, anticipating what the lead facilitator needs before she asks, and ensuring the client experience is seamless
You're managing logistics, technology, materials, and follow-through while staying invisible to the client unless called upon

Between retreats, you're maintaining the operational backbone that makes this level of service possible: calendars, communications, data tracking, scheduling, and process documentation.

Key Responsibilities 🧠

Retreat Support & Facilitation Assistance:

Be present (in-person in Denver) for quarterly and annual strategic planning retreats
Support the lead facilitator with real-time notes and datasheet updates, presentation adjustments, and data retrieval
Manage all retreat logistics: materials, technology setup, client accommodations, meal coordination
Anticipate needs and solve problems before they become visible to the client
Execute immediate follow-up tasks while details are fresh

Client Operations & Coordination:

Audit and maintain membership calendars monthly to ensure accuracy
Draft and send client communications: event details, reminders, accommodations, follow-ups
Coordinate scheduling for group calls, coaching sessions, and live events (invites, Zoom links, confirmations)
Support setup and logistics for all quarterly and monthly client touchpoints
Maintain client data trackers and ensure information is current and accessible

Process & Systems:

Learn every corner of our client management systems – Google Drive, Sheets, Looker, communication platforms
Collaborate with the team to refine and document processes
Identify inefficiencies and propose improvements

What We're Looking For 👀

Non-Negotiables:

✅ Exceptional attention to detail and organizational skills

✅ Ability to stay calm and execute under pressure

✅ Proactive communicator who closes loops without being asked

✅ Fast learner who can absorb complex client histories and business contexts

✅ Comfortable being in high-stakes client meetings and maintaining professionalism

✅ Physical ability to be on your feet and present for full-day sessions

✅ Based in Denver, Colorado

Preferred:

Experience in client-facing or coordination roles
Familiarity with digital tools (Google Workspace, Zoom, ClickUp, Google Looker) - or a general aptitude for learning new modern technologies
Background in professional services, consulting, top tier concierge or events is a plus

Attitude & Mindset:

You take ownership – if something matters to the client experience, it matters to you
You don't wait to be told what needs doing
You believe excellence is in the details
You're energized (not drained) by high-intensity, high-impact work

Training & Development 📖

You'll receive hands-on training from our team to learn our systems, client approach, and operational rhythms. This role will grow with you as you demonstrate capability and initiative.

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Why This Role Matters ❤️

Our clients are investing significant time and resources to transform their businesses and they've chosen us to be their partner in that journey.

The quality of their experience – from the clarity of a calendar invite to the precision of data presented in a retreat – directly impacts the value they receive.

You'll be part of making that experience exceptional.

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Specifics

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📍 Location: Denver, CO

↳ Hybrid: Remote work + in-person for meetings @ our Retreat Suite in Rino

💰 Compensation: Salaried $65k - $70k + healthcare stipend, paid time off

⏳ Work Hours: They can be irregular at times, due to retreat days and deadlines we hit to give clients an exceptional experience.

If you're sharp, grounded, and energized by being the backbone of a high-performing team - we want to hear from you. We care more about who you are than a perfectly polished resume. If this role lights you up, show us why.

Here’s what to do 👇

Apply to join us →

Fill out the application at this link...

You’ll be asked to upload...

A 1-minute video introducing yourself and sharing why this role at Velocity Work speaks to you - no need for fancy production on the video - just be yourself.
Your resume.
Any strengths/personality test you'd like to add to your application

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We’re looking for someone who gets it, gets us, and is ready to contribute meaningfully to a high-performing, values-driven team.

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